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You are here: Home / Archives for custserv

PEC Personal Emotional Connection Phone Service

September 13, 2011 By Linda Sherman Leave a Comment

Zappos CEO Tony Hsieh points out that the telephone is an important branding tool. Zappos values PEC - personal emotional connection.  Web server host Host Gator also makes good use of PEC, whether they are aware of it or not. Their U.S. based reps are willing to spend time with … [Read more...] about PEC Personal Emotional Connection Phone Service

Filed Under: Featured, Social Marketing Tagged With: custserv, Host Gator, Server Host, WordPress, zappos

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